FAQ

Frequently Asked Questions

• 1.

  Does your company have a minimum order quantity for food paper packaging products?

  Yes, we have a minimum order quantity for international orders, different food packaging requirements are different, if you want to order in bulk, please contact our online customer service or submit the contact form, we will reply you within 12 hours.

• 2.

  Are your paper food packaging products environmentally friendly?

  Of course, disposable paper-based food packaging products have many advantages over other packaging materials;

  ①Renewable and Biodegradable

  ②Reduced Greenhouse Gas Emissions

  ③Lower Energy Consumption

  ④Recyclable and Compostable

  ⑤Supports Circular Economy

• 3.

  Do you offer any discounts or promotions for bulk orders?

  We are committed to building a long term relationship with you, for large volume orders please contact our sales for coupons.

• 4.

  How can I place an order for your disposable paper food packaging products?

  Product requirements can be contacted and communicated in the following ways:
  Click on the session button on the right-hand side of the website to communicate online, or click here to contact online customer service.
  Click on the Contact Us page and send a message through the message system and email address on the page. After receiving the message, we will contact you within 12 hours.

• 5.

  Do you offer custom printing or branding options on your paper food packaging products?

  Yes, we can provide 100% customization for your brand.
  LOKYO has professional designers with more than 10 years of experience in packaging design, and has designed original packaging for many well-known brands. You only need to provide us with design drawings or samples, and we can make excellent quality packaging for you. If you do not have a design team, LOKYO provides free design services, just tell us your ideas and ideas, and we will provide you with the most professional solutions.

• 6.

  OEM/ODM Service is available?

  Yes, LOKYO has a strong ability to offer customers ODM&OEM products of the highest quality.
  And it will require the MOQ.

• 7.

  What is your payment terms？

  We support a variety of payment methods, such as Bank wire transfer, Paypal, and Western Union, etc.For bulks, payments are often taken by Bank wire transfer (T.T ). For samples, payments are often taken by Paypal or Western Union. But if you are restricted to access them, a Bank wire transfer can be another option for sample payment.

• 8.

  Are your paper food packaging products biodegradable?

  Yes, our paper cups are home-degradable using water-based coated film.

• 9.

  Are your paper food packaging products microwave-safe?

  Check to see if products have microwave-safe labels, if they do then microwaveable paper cups are safe and it is vital to know the ingredients in paper food packaging.

• 10.

  Do you offer samples of your disposable paper food packaging products?

  Sure.
  You only need to pay the shipping cost to get our free samples, LOKYO also provides free design/free storage service for 1 month.

• 11.

  What is your return policy for disposable paper food packaging products?

  For after-sales service, we have a claims team and a complaint team, if the product is defective or damaged when you receive it, please contact our sales staff, but the return shipping cost is the responsibility of the purchaser.

• 12.

  What do customers say about LOKYO Packaging?

  Customers consistently praise LOKYO Pack for delivering premium, custom-branded food packaging at highly competitive wholesale prices. With a 90% customer renewal rate and the trust of over 10,000 brands, customer feedback generally highlights three main areas of excellence:

  • Premium Quality & Craftsmanship: Clients note that the paper thickness is sturdy and reliable. Products like their custom sushi boxes, kraft paper bags, and takeout containers are frequently praised for folding cleanly, featuring secure locking mechanisms, and holding up perfectly to both hot and cold foods.

  • Eco-Friendly Materials: Small business owners and large franchises alike appreciate LOKYO’s commitment to sustainability. Customers love that the packaging relies on FSC-approved, biodegradable, and compostable materials without sacrificing durability.

  • Stellar Customer Service: Reviewers frequently mention the LOKYO team’s communicativeness and flexibility. Clients have highlighted their ability to accommodate last-minute design changes smoothly and deliver bulk orders strictly on time.

• 13.

  What is LOKYO’s mission?

  Our mission is defined by our slogan: “LOKYO – For better food, for stronger brand.” As a leading one-stop manufacturer with 28 years of experience in the disposable catering packaging industry, we focus on two core objectives:

  • For Better Food: We provide high-performance packaging solutions—ranging from biodegradable cornstarch containers to compostable paper cups—that ensure food safety, maintain freshness, and preserve the taste of your culinary creations.

  • For Stronger Brand: We believe packaging is the most direct touchpoint for your brand. By offering free professional design services and premium custom printing, we empower over 10,000 global brands (including coffee shops, bubble tea shops, and restaurants) to stand out in a competitive market.